Agenda item

To receive and consider the report of the Deputy Town Clerk together with an updated Council Complaints Policy.

The Committee received and considered the report of the Deputy Town Clerk along with an updated Complaints Policy for the Council.

Members were advised of the key changes from the previous version, including updates to the scope, complaint management responsibilities, categorisation, treatment of anonymous complaints, and monitoring arrangements. The Committee welcomed the increased clarity the revised document provided for both residents and staff.

Resolved:

1.      That, the report be noted and,

2.      That, the updated Complaints Policy, as presented, be adopted by Witney Town Council.