Agenda item

To receive and consider the report of the Deputy Town Clerk concerning the results of the 2025 annual residents satisfaction survey for this Committee.

The Committee received and considered the report of the Deputy Town Clerk concerning the results of the resident’s annual satisfaction survey which was held at the beginning of the year.

Members were advised the report represented the survey results for the services under the remit of this committee and showed the combined satisfactory and above percentages against poor ones. Previous years data was also included to help benchmark the results. The report also contained all unedited comments on the services.

The Committee welcomed the number of positive comments that were made about  its services,  and it was agreed that Member cohesion and transparency were paramount to raise the professional profile of the Council and the work being undertaken.It was proposed by Cllr J Doughty and seconded by Cllr S Simpson that consideration be given and officers provide a report on the broadcasting of the Council’s meetings. All Members were in agreement.

The negative comments were noted and several of these were linked to those being addressed under the auspices of the Parks & Recreation Committee. However not all areas were under the control of the Town Council and so those would need to be passed onto the relevant landowners.

It was also agreed that the issues raised which impacted those with mobility problems be referred to the town council’s Community Voices Task & Finish Group.

Finally, it was agreed that the comments relating to other issues not under the control, or responsibility of the Town Council should be forwarded to those organisations so that they may review and take steps to address the residents concern.

Resolved:

1.      That, the report be noted and,

2.      That, the comments in relation to Witney Town Council services be noted and,

3.      That, the Council promotes You said, We did items where appropriate to better inform residents on comments made and,

4.      That, the Council writes to West Oxfordshire District Council, Oxfordshire County Council, Thames Valley Police, and the Woolgate Centre to lobby and/or highlight the comments in relation to their services and facilities and,

5.      That, officers prepare a report on broadcasting Council meetings to be presented to this Committee on 22 September 2025.