Agenda item

To receive and consider the report of the Deputy Town Clerk concerning the results of the 2025 annual residents satisfaction survey for this Committee.

The Committee received and considered the report of the Deputy Town Clerk concerning the results of the resident’s annual satisfaction survey which was carried out at the beginning of the year.

Members were advised that the report represented the survey results for the services under the remit of this Committee and showed the combined satisfactory and above percentages against poor ones. Previous years data was also included to help benchmark the results. The report also contained all unedited comments on the services.

The chair noted the large response from under 18-year-olds and reflected on the contributions they made, it was hoped that the changes currently underway at The Leys would have a positive impact on their comments.

It was acknowledged by Members that the Council aspires for excellence and should continue the work currently under way to improve services across the town; this included the need to promote its work to residents, such as the rolling programme of repairs to street furniture as the perception was that this was neglected.

The Chair raised the idea of a Working Party for a small number of Members to consider ways in which the Council could promote itself further, however Members wished to provide greater support to the work of the Communication & Community Engagement Officer in improving communications

Members were in agreement of a suggestion to issue a second printed newsletter at an estimated cost of £3,000. It was proposed that Witney businesses could be approached to subsidise costs however, this would need to be weighed up with the potential impact on officer time to arrange this. The Committee requested that the Communication & Community Engagement Officer look into this further and report back.

Resolved:

1.         That, the report be noted and,

2.         That, the Communication & Community Engagement Officer research corporate sponsorship of an additional printed newsletter.