Agenda item

To receive and consider the report of the Deputy Town Clerk concerning the results of the 2025 annual residents satisfaction survey for this Committee.

The Committee received and considered the report of the Deputy Town Clerk concerning the results of the resident’s annual satisfaction survey which was held at the beginning of the year.

Members were advised the report represented the survey results for the services under the remit of this committee and showed the combined satisfactory and above percentages against poor ones. Previous years data was also included to help benchmark the results. The report also contained all unedited comments on the services.

The Committee discussed some of the comments made and reflected that many were relevant to individual residents some of which not able to be resolved as it would not be prudent use of Town Council funds.

Members agreed that Burwell Hall was potentially underutilised and that it should be promoted to highlight its availability as a cost effective venue. It was suggested that an Open Day event could be held as part of the promotion activity.

The Committee also discussed cycling along the St Mary’s church path, an issue that had been highlighted by a resident by email to Officers prior to the meeting, it was agreed unanimously that Officers speak with Oxfordshire County Council to review signage to inform of this prohibited use by cyclists.

Resolved:

1.      That, the report be noted and,

2.      That, Officers work with OCC to review the signage at St Mary’s Church and,

3.      That, Officers compile a promotion strategy to promote Burwell Hall.