Agenda item

To receive and consider the report of the Deputy Town Clerk concerning the results of the 2025 annual residents satisfaction survey for this Committee.

The Committee received and considered the report of the Deputy Town Clerk concerning the results of the resident’s annual satisfaction survey which was held at the beginning of the year.

Members were advised the report represented the survey results for the services under the remit of this committee and showed the combined satisfactory and above percentages against poor ones. Previous years data was also included to help benchmark the results. The report also contained all unedited comments on the services.

The Committee were pleased to see a number of positive comments interspersed with the negative ones however overall, it was noted that there was a decline in the overall satisfaction of respondents. It was agreed that any issues that had a simple and quick to action solution, such as the posting of “No Dogs” signs at Underhaching Park should be introduced without delay and communications should be published to highlight facts around pitch booking and minimal cancellations.

The Town Clerk/CEO confirmed to Members that the decision to bring the Council’s grounds maintenance contract back in house was not based on cost cutting, rather it was to improve the response and quality of work. There was a budget available to increase the workforce which would have an impact on the delivery of expected Council and resident’s standards.

Resolved:

1.      That, the report be noted and,

2.      That, Officers review the comments and schedule work to resolve any simple tasks.