Agenda item

To receive and consider the report of the Deputy Town Clerk.

The Committee received and considered the report of the Deputy Town Clerk along with a set of Customer Service Standards to be adopted by the Council.

Members were advised the Standards had been recommended for approval by the Council’s Personnel Sub-Committee, were broadly in line with other local authorities and would not be difficult to achieve given already excellent response rates for which the administration team should be commended. An organisation of the Council’s size should have published standards of expectation for residents and this was a requirement of the NALC Silver Local Council Award Scheme status it was aspiring to.

Resolved:

1.      That, the report be noted and,

2.      That, the Customer Service Standards, as presented, be adopted by Witney Town Council and,

3.      That, congratulatory feedback be provided to the administration team for excellent enquiry response times.