Agenda item

To receive and consider the report of the Deputy Town Clerk concerning the results of the 2026 annual residents satisfaction survey for this Committee.

The Committee received and considered the report of the Deputy Town Clerk concerning the results of the residents’ annual satisfaction survey, which was conducted at the beginning of the year.

Members were advised that the report represented the survey results for services within the remit of this Committee, presenting combined ‘satisfactory’, ‘good’ and ‘excellent responses alongside negative feedback. Comparative data from previous years was included to assist with benchmarking performance trends. The report also contained all unedited comments received in relation to the services.

Members welcomed the overall increase in satisfaction ratings and noted the positive comments received, particularly in relation to the Country Park, where accessibility improvements were recognised as having made a significant impact. Clarification was provided regarding comments about the use of material to fill holes on the lake pathway. It was confirmed that the material used is binding ballast, which is appropriate for this type of surface; when damp, it forms a firm, durable compound, although it may initially appear dusty in dry conditions.

The Committee noted that the cycle stand had been temporarily removed to facilitate the installation of new noticeboards, with works nearing completion, and requested that the cycle stand be reinstated as soon as possible.

Concern was expressed regarding the reduction in responses from residents under the age of 18. Members agreed that further work should be undertaken to raise awareness of the Country Park and lake, recognising it as a valuable community asset. It was suggested that this could include increased promotion through social media and other channels, as well as exploring opportunities to involve the Youth Council in supporting engagement and awareness-raising initiatives.

Members placed on record their appreciation for the continued hard work and commitment of the Operations Team, Ranger, and Biodiversity and Green Spaces Officer in delivering and maintaining high-quality services.

Resolved:

1. That the report be noted;
2. That officers explore opportunities to increase awareness and usage of the Country Park and lake, particularly among younger residents, including through social media and engagement with the Youth Council; and
3. That the cycle stand be reinstated at the earliest opportunity following completion of the noticeboard works.